We pride in giving one of the most dependable product support and we constantly strive to improve it further. Our support executives are friendly and knowledgeable and are regularly updated with our in-house training programs.
Telephone
» Telephonic support is handled by a 30 Line call centre. » All calls are monitored for quality. » Almost 90% of support calls are resolved thru telephone instantly. » In the first year of purchase, telephonic support is free » After first year, telephonic support is chargeable. » Timing for Telephone Support :
Monday to Friday : 10:15 AM to 1:30 PM / 2:15 PM to 6:15 PM
Saturday : 10:15 AM to 1:30 PM
Email
» Email support is free for all existing users. » The maximum response time for an email response is 72 hours.
Remote Support
» We provide remote support thru web based tools. » Currently we are using Team Viewer for remote support. » All calls which are not otherwise getting resolved are solved thru this.
» Wherever a file is required for support purpose ,we have provided a reliable web based tool for uploading the file. » This helps in overcoming problems faced in attaching files with emails. » We follow strict confidentiality in dealing with customer files and the same is never used for any purpose other than the support issue.
Product
» All our products come with a printed User Manual. » All products have context sensitive help. » All products are activated using a hardware dongle.
Legal Updates
» Since all our products are pertaining to legal compliance, we provide a monthly bulletin giving all latest updates, free on web site. » A print version is also available on subscription basis.
List
of Holidays for Year 2010
SrNo
Date
Occasion
Days
1
26/01/2010
Republic Day
Tuesday
2
12/02/2010
MahaShivratri
Friday
3
01/03/2010
Holi
Monday
4
16/03/2010
Gudi Padwa
Tuesday
5
14/04/2010
Ambedkar Jayanthi
Wednesday
6
01/05/2010
Maharashtra Day
Saturday
7
24/08/2010
Raksha Bandhan
Tuesday
8
02/10/2010
Gandhi Jayanti
Saturday
9
05/11/2010
Diwali
Friday
10
25/12/2010
Christmas
Saturday
Copyright (C) 2007, Fast Facts Computer Systems Limited, Mumbai. All Rights Reserved.
622, Laxmi Plaza, New Link Road, Andheri West Mumbai -400053 . Sales and Support :022- 40557000 ( 30 Lines )
