We pride in giving one of the most
dependable product support and we constantly strive to improve it further. Our
support executives are friendly and knowledgeable and are regularly updated with
our in-house training programs.
 |
 |
Telephone |
»
Telephonic support is handled by a 30 Line call centre.
» All calls are monitored for quality.
» Almost 90% of support calls are resolved
thru telephone instantly.
» In the first year of purchase, telephonic
support is free
» After first year, telephonic support is
chargeable.
» Timing for Telephone Support :
Monday to Friday : 10:15 AM to 1:30 PM / 2:15 PM to 6:15 PM
Saturday : 10:15 AM to 1:30 PM
|
|
 |
|
Email |
» Email
support is free for all existing users.
» The maximum response time for an email
response is 72 hours. |
|
 |
|
Remote Support |
» We
provide remote support thru web based tools.
» Currently we are using
Team Viewer for remote support.
» All calls which are not otherwise getting
resolved are solved thru this. |
|
 |
|
File Upload |
» Wherever
a file is required for support purpose ,we have provided a reliable web based
tool for uploading the file.
» This helps in overcoming problems faced in
attaching files with emails.
» We follow strict confidentiality in dealing
with customer files and the same is never used for any purpose other than
the support issue. |
|
 |
|
Product |
» All our
products come with a printed User Manual.
» All products have context sensitive help.
» All products are activated using a hardware
dongle. |
|
 |
|
Legal Updates |
» Since
all our products are pertaining to legal compliance, we provide a monthly
bulletin giving all latest updates, free on web site. Our blog has practial
articles on latest changes in compliances.
|
List
of Holidays for Year 2012
|
SrNo |
Date |
Occasion |
Days |
1 |
26/01/2012 |
Republic Day |
Thursday |
2 |
20/02/2012 |
MahaShivratri |
Monday |
3 |
08/03/2012 |
Holi |
Thursday |
|
4 |
23/03/2012 |
Gudi Padwa |
Friday |
5 |
14/04/2012 |
Ambedkar Jayanthi |
Saturday |
6 |
01/05/2012 |
Maharashtra Day |
Tuesday |
7 |
02/08/2012 |
Raksha Bandhan |
Thursday |
8 |
15/08/2012 |
Independence Day |
Wednesday |
|
9 |
19/09/2012 |
Ganesh Chaturthi |
Wednesday |
|
10 |
02/10/2012 |
Gandhi Jayanti |
Tuesday |
11 |
24/10/2012 |
Dasara |
Wednesday |
12 |
13/11/2012 |
Diwali |
Tuesday |
| 13 |
14/11/2012 |
Diwali |
Wednesday |
| 14 |
25/12/2012 |
Christmas |
Tuesday |
|
|
